Privacy Policy – Helpino

Last Updated on: 12-05-2026

Welcome to Helpino.
Your privacy is important to us. This Privacy Policy explains how Helpino collects, uses, stores, and protects your information when you use our platform and related services.

By using Helpino, you agree to the practices described in this Privacy Policy.

1. About Helpino

Helpino is a platform that connects Service Seekers with independent Service Providers, including handymen, technicians, cleaners, tutors, caretakers, and other professionals.

2. Information We Collect

A. Personal Information

We may collect the following information when users register or use the platform:

• Full name
• Phone number
• Email address
• Address/location
• Profile photo
• Date of birth (if required)
• Government-issued identification for verification purposes
• Business or professional details
• Payment-related information

B. Service-Related Information

We may collect:

• Booking details
• Service history
• Reviews and ratings
• Messages between users
• Uploaded documents or media

C. Device and Technical Information

When you use Helpino, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Log data
• Cookies and usage analytics

3. How We Use Information

Helpino may use collected information to:

• Create and manage user accounts
• Connect Service Seekers with Service Providers
• Verify identities and improve platform trust
• Process payments and transactions
• Provide customer support
• Improve platform functionality and user experience
• Send notifications, updates, and promotional messages
• Prevent fraud, abuse, and unauthorized activities
• Comply with legal obligations

4. Sharing of Information

We may share information:

• Between Service Seekers and Service Providers to facilitate services
• With payment processors and technical service providers
• With law enforcement or government authorities when legally required
• During business transfers, mergers, or acquisitions

Helpino does not sell personal information to third parties.

5. User Content

Users may upload:

• Photos
• Reviews
• Profile details
• Service information

By uploading content, users grant Helpino a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for platform operations and promotion.

Users remain responsible for the content they post.

6. Cookies and Tracking Technologies

Helpino may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze traffic and usage patterns
• Enhance security

Users may disable cookies through browser settings, though some platform features may not function properly.

7. Data Security

Helpino takes reasonable technical and organizational measures to protect user information.

However:

• No online platform is completely secure.
• Users share information at their own risk.
• Helpino cannot guarantee absolute security of data transmissions or storage.

8. Verification and Background Checks

Helpino may request identification documents or conduct limited verification checks for Service Providers.

Verification does not guarantee:

• Professional qualifications
• Safety
• Reliability
• Future conduct

Users should independently exercise caution before engaging with others.

9. Third-Party Services

Helpino may contain links or integrations with third-party services, including payment gateways or external websites.

We are not responsible for:

• Third-party privacy practices
• External content
• Third-party data handling

Users should review third-party privacy policies separately.

10. Data Retention

Helpino may retain user information:

• As long as accounts remain active
• As necessary for legal, operational, or security purposes
• To resolve disputes or enforce agreements

We may delete or anonymize inactive account data at our discretion.

11. User Rights

Subject to applicable laws, users may request:

• Access to personal information
• Correction of inaccurate information
• Account deletion
• Withdrawal of certain consents

Requests may be submitted through official support channels.

12. Children’s Privacy

Helpino is not intended for children under 18 without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

13. International Users

If users access Helpino from outside India, they acknowledge that information may be processed and stored in India or other jurisdictions where our service providers operate.

14. Changes to This Privacy Policy

Helpino may update this Privacy Policy from time to time.

Updated versions will be posted on the platform with revised effective dates.

Continued use of the platform after updates constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related concerns or requests, contact:

Helpino
Website: helpino.in
Email:Support@helpino.com 
Address:

16. Consent

By accessing or using Helpino, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.